Personal Data Protection
PRIVACY DECLARATION (PERSONAL DATA CONFIDENTIAL TREATMENT NOTICE) and General Terms and Conditions
GDPR
The personal data we collect from you and process is:
Categories of personal data:
Identification data:
Any all of the above requests shall be forwarded if there is a third party (recipients, including outside the EU and international organizations) at the processing of your personal data.
You have the right to file a complaint to the supervisory body.
You have the right to file a complaint directly to the supervisory body, as the competent body to that regard for Bulgaria is: Personal Data Protection Commission, address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd. (www.cpdp.bg.)
If you want to file a complaint regarding the processing of your personal data through INTERSERVICE UZUNOVI AV LTD (recipients, including outside the EU and international organizations), you may do so to the provided contact data of INTERSERVICE UZUNOVI AV LTD or directly to the Responsible person for data protection (at the provided above contact data).
Tel.: 0888/647-122
Download a data subject request form: doc pdf
Download a data subject consent withdrawal form: doc pdf
General Terms and Conditions
I. INTRODUCTION
This document (together with the below mentioned documents) sets forth the general terms and conditions, regulated to the use of this website www.playground.bg (hereinafter referred to as the Terms and Conditions). When you use the website or make orders through it, you shall be bound by these Terms and Conditions, as well as by our Privacy Policy and Cookies Policy. The site www.playground.bg is owned by INTERSERVICE UZUNOVI AV LTD, and on the website goods and services of the listed below companies, suppliers of goods and services, are offered.
Please, read carefully these General Terms and Conditions before using the website or an of its functionalities, and in case before placing an order for goods or services through it. With accessing or using the Website and/or ordering goods and services through it you accept these General Terms and Conditions.
If you have any inquiries or notes regarding these General Terms and Conditions, contact us at address ………………………………………………or call the contact telephone, provided in the respective section in the Website.
II. DEFINITIONS
Within the meaning of the present General Terms and Conditions the following words and expressions shall have the following meaning:
Website Owner - Interservice Uzunovi AV LTD, Unique ID No. 103768440
head office and management address: the city of Varna, 186 Vladislav Varnenchik Blvd., floor 3, Office ISU
Telephone: ……………………….
E-mail: ………………………………………….
Goods – the offered through the Website goods;
Services – offered through the Website services related to children’s games and children’s events, and namely: (i) organization of children’s birthdays through making reservations in respective playgrounds (entertainment centers):
Paradise Center, 100 Cherni Vrah Blvd., floor 2
The Mall Sofia , 115 Tsarigradsko shose Blvd., floor 2
Mall Galeria Burgas , 6 Dame Gruev Blvd., floor 2
Grand Mall Varna, 2 Academician Saharov Street, floor 2
Each site individually referred to as an “Entertainment Center”.
Supplier of Goods – commercial company, managing the respective playground (children’s center), which sells goods through the platform of internet page www.playground.bg.
Supplier of Services – commercial company, providing any of the services through the platform of internet page www.playground.bg in the respective children’s center (playground).
User / Consumer – a natural person or legal entity, who/which enters into a purchase and sale agreement with the Supplier of Goods or service agreement with the Supplier of Services in compliance with these General Terms and Conditions;
Purchase and Sale Agreement – an agreement entered into from distance between the Supplier of Goods and the User for the purchase of ordered by the latter goods, at the listed in the e-shop price, in compliance with these General Terms and Conditions and the applicable legislation;
Service Agreement – an agreement, entered into from distance, between the Supplier of Services and the Consumer for the use of services, in compliance with these General Terms and Conditions and the applicable legislation;
Online shop (e-shop) – online platform for purchasing goods or ordering the provision of services, through using the internet page www.playground.bg
III. SCOPE OF THE GENERAL TERMS AND CONDITIONS
These General Terms and Conditions are adopted by the Website Owner, the Supplier of Goods and the Supplier of Services and they regulate:
the conditions and rules for using the Website;
the conditions for using the offered through the Website services from the respective company, which manages the respective playground, and the provisions and manner for settlement of the relations between the Consumer and the Supplier of Services in relation to the order and performance of the Services;
the conditions, order and manner for conclusion of purchase and sale agreements between the Supplier of Goods and the Consumers;
the rights and obligations of the Suppliers and the respective Consumers under concluded between them purchase and sale agreements or service agreements (agreements for provision of services), including the terms and provisions for delivery of the ordered goods, the payment and receipt thereof, the provisions and manner for filing claims and return of purchased products.
IV. RULES FOR USING THE WEBSITE
The Website can be used only and solely in compliance with the following rules:
You may scroll through the Website and make printouts from its contents only and solely for non-commercial personal use;
You may not use images of people and places, uploaded on the Website, without the explicit written consent of the Website Owner;
You shall use the Website only for legal purposes and in a way not infringing the rights of third parties, and not limiting or preventing such third parties from using the Website;
You shall use this Website only for legal enquiries and orders;
You shall not make any false or fraudulent orders. If it could be reasonably accepted that such order is made, we shall be entitled to cancel it and to inform the competent bodies;
the Website Owner shall be entitled to cancel your access to the Website in case he has received a notice for a breach in the site or in the cases when a user/consumer violates these General Terms and Conditions, including through actions considered malicious actions.
The Website Owner shall retain the right thereof to use in the site electronic links and advertising banners, linking to websites, being beyond his control, in the user profile as well. The Website Owner shall not be responsible for the content of such websites.
V. PERSONAL INFORMATION
5.1. When you use the Website or some of its functionalities or the offered through it goods and services, our personal data may be collected and processed, as well as data for your child. If you fail to provide the whole information we need, we shall not be able to provide the ordered goods or services. When you make an order through the Website you declare that you have 18 years of age and that you have the legal right to enter into binding contracts.
5.2. Before providing any personal information through the Website platform, read carefully the detailed information regarding the rules for personal data collecting and processing, published on the Website - Политика за поверителност и защита на лични данни на Плейграунд . If you do not wish your personal information to collected, please do not provide such.
VI. PRICE AND METHOD OF PAYMENT
6.1. Any and all prices stated in the Website are in BGN (Bulgarian lev), VAT included.
6.2. The user may pay the respective price of the goods or service in one of the following ways:
(a) through credit or debit card;
(b) on the spot in the site;
6.3. Conditions for card payments
6.3.1. We accept payments with the following cards: MasterCard, MasterCard Electronic, Maestro, Visa, Visa Electron. Please pay attention that your V PAY or MasterCard Electronic card will be accepted only if registered for participation in the online authentication schemes “Verified by Visa“ or “Master Card Secure Code“.
6.3.2. If you choose to pay via online transaction with debit/credit card, the payment is facilitated through an independent payment services supplier. When you have chosen online payment, the Website will redirect you to the payment site, where the data, required for the processing of the transaction, is collected. None of the data, processed during the online transaction, is sent to us. We receive only information for the successful completion of the online payment.
6.4. When paid with cards amounts have to be returned, this is done by the supplier of the respective goods and service through crediting the card, used for making the payment.
VII. RESERVATION AND PROVISION OF SERVICES
7.1. Nature of the reservation
7.1.1. The reservation represents a conclusion of a distance agreement for provision of services for organizing a birthday party in a selected by the Consumer Entertainment Center (playground). The agreement under this item shall be concluded through the Online Shop between the Consumer and the respective operator of the selected playground, as listed in article 9.2 hereinbelow.
7.1.2. Detailed information what is included in the chosen by you reservation package is available on the Website in the respective section for Package Offers.
7.1.3. If from the date of execution of the distance agreement for provision of services through clicking on the “Reserve” button until the reserved birthday less than 14 days remain, the Consumer, by clicking on the “Reserve” button, explicitly declares his will and request for the provision of the services to start before the expiration of the term for refusal from the distance agreement.
7.2. Making a reservation
7.2.1. You may make reservation for your child’s birthday or for any other holiday in any of the Entertainment Centers (playgrounds). In addition to be able to do so on the spot in the Entertainment Center, you may also use the reservation form on the Website.
7.2.3. Making reservation through the Website, following the next steps:
- Select an Entertainment Center from the Website;
- Select date and time;
- Select a package;
- Enter your user data;
- Select food and beverages;
- Select a cake;
- Select themed party;
- Select articles and items;
- Select plates for the parents;
- Review of the order
7.3. Payment of the Services for a reservation made
The price of the services for the reserved party shall be paid by the User of the respective Entertainment Center as follows:
Down payment at making the reservation:
In cash on the spot in the Entertainment Center, if the reservation is made in the center;
Through credit or debit card;
Final payment – payable after the complete final provision of the service in cash or through debit / credit card in the respective playground (Entertainment Center).
7.4. Terms and Conditions for changes to the reservation:
7.4.1. In case of cancelling the reservation 5 (five) or less days before the event without making a reservation for a new date, the down payment made shall not be refunded.
7.4.2. If after a reservation and after payment of the down payment a request is made for a reservation for a new date, the down payment made shall be deducted from the amount of the event / birthday party.
7.4.3. In case of a change of the date of the reservation 48 (forty-eight) hours before the event, the User shall pay the price of the ordered cake at the moment of a change of the reservation, and the down payment made shall be deducted from the amount of the event/the birthday party.
7.4.4. The number of children attending may be changed up to 48 (forty-eight) hours before the event, enabling us to guarantee the needed number kids’ menus, pieces of cake and animator.
7.4.5. A change to a reservation can be made:
a) on the Spot in the Entertainment Center (playground);
b) through electronic correspondence;
VIII. SPECIAL OBLIGATIONS OF THE SUPPLIER. CONSUMER PROTECTION.
8.1. In relation to the rights of the consumers – natural persons, the Suppliers of Goods and Services shall guarantee the performance of the stated below requirements:
8.1.1. The main characteristics of the Goods and the nature of the Services, offered by the Suppliers of Goods and Services, are defined in the profile of each Good or Service on the Website.
8.1.2. The price of the Goods and Services is set by the Supplier in the profile of each Good or Service. At choosing the Goods or Services for conclusion of the distance contracts, before the final confirmation, the price of each order is set with any and all taxes and transportation costs included.
8.1.3. The way of payment, delivery and performance of the agreement are stipulated in these General Terms and Conditions, as well as in the information, available to the User on the Website.
8.1.4. The total price of the order for all contained therein goods and services, and the delivery terms, all are stated by the Supplier before the final confirmation of the order by the User. The User agrees that the final price of the order may vary depending on the selected method of payment, for which the Supplier shall notify the user before the final confirmation of the order. The final price may also vary depending on an additional consumption and additionally rendered services during the reservation.
8.1.5. The User shall be entitled to claims in case of inconformity of the consumer goods with the purchase and sale agreement, demanding form the Supplier to remedy the inconformity and provide the goods in compliance with the purchase and sale agreement. The Consumer/User may do so by writing to us at address: the city of Varna, 186 Vladislav Varnenchik Blvd., floor 3, office 3.06. A claim shall be made only against presented cash receipt or an invoice, issued by the Supplier of Goods in the respective playground.
8.2. Right of withdrawal from an agreement
8.2.1. If you execute the agreement as a consumer – natural person, you may withdraw from the Distance Agreement (with the exception of products, expressly excluded from this right according to a law), within 14 days without providing any reasons to that regard, without being due any default compensation and without paying any costs, with the exception of the expenses expressly stated in these General Terms and Conditions.
8.2.2. The period for withdrawal shall expire after 14 days from:
- the day on which you, or a third person, other than the carrier, nominated by you, acquire(s) physical possession of the goods or in case of multiple goods in one order, delivered separately, after 14 days from the day on which you, or a third person, other than the carrier, nominated by you, acquire(s) physical possession of the last remaining good, ordered in one and the same order;
- the day of the agreement’s execution, in case of an agreement for delivery of goods.
8.2.3. In order to exercise your right to withdrawal you may notify the respective vendor – suppler of the goods or services – at the coordinates provided in article 9.2, for your decision to withdraw from the Distance Agreement through an unambiguous statement. You may use the withdrawal from, as provided for in the Appendix hereinbelow, but you are not under the obligation to do so.
8.2.4. To meet the withdrawal deadline it is enough to send your notice regarding the exercise of the right to withdrawal before the expiration of the said deadline.
8.3. Consequences of the withdrawal
8.3.1. If you decide to withdraw from the concluded purchase and sale agreement, we will refund all received from you payments, including the delivery costs, without any undue delay and in any case within 14 days from the date on which the agreement is terminated. We will refund the amounts using the same methods of payment, which you have used at the original transaction.
8.3.2. Notwithstanding the above we are entitled to refuse refund until we receive back the goods or you provide evidence that you have sent back the goods, whichever of the two occurs earlier. You can send back or deliver the Goods to us in any of the playgrounds (Entertainment Centers) without any undue delay and in any case not later than 14 days from the day on which you send us your withdrawal from the said agreement.
8.3.3. Unless you deliver the goods to any of the Entertainment Centers, you shall pay for the direct costs for the goods’ return. You are responsible only for the reduced value of the goods only as a result of the use thereof, except the required for establishing the nature, characteristics and functioning of the goods.
8.3.4. If you decide to withdraw from the executed Service Agreement, you shall pay the Supplier’s costs related to the organization of the services for a birthday party.
IX. VENDOR INFORMATION
9.1. Suppliers of the service Birthday Reservation.
Your supplier of the service Birthday Party Organization will be provided by the company:
Interservice Uzunovi AV LTD
Unique ID No. 103768440
VAT No. BG103768440
Head office and management address: the city of Varna, 186 Vladislav Varnenchik Blvd.,
Address for exercising the activity:
Sofia:
Paradise Center, 100 Cherni Vrah Blvd., floor 2
Website: www.playground.bg
e-mail: bar.paradise@playground.bg
Tel.: 0882499041
The Mall Sofia , 115 Tsarigradsko shose, floor 2
Website: www.playground.bg
e-mail: manager.sofia@playground.bg
Tel.: 0885997080
Burgas:
Mall Galeria Burgas, 6 Dame Gruev Blvd., floor 2
Website: www.playground.bg
e-mail: manager.burgas@playground.bg
Tel.: 0886616670
Varna:
Grand Mall Varna, 2 Academician Andrey Saharov Street, floor 2
Website: www.playground.bg
e-mail: manager.grandmall@playground.bg
Tel.: 0887408072
X. SUPERVISORY BODIES:
10.1 Personal Data Protection Commission:
Address: the city of Sofia, postal code 1592, 2 Prof. Tsvetan Lazarov Street,
Tel.: (02) 915 35 19
Fax: (02) 915 35 25
Email: kzld@government.bg, kzld@cpdp.bg
Website: www.cpdp.bg;
10.2. Consumer Protection Commission:
Address: Sofia 1000, 4A Slaveykov Square, floors 3, 4 and 6,
Tel.: (02) 933 0565
Fax: (02) 988 42 18
Hotline: 0700 111 22
Website: www.kzp.bg
10.3. National Revenue Agency
Sofia Territorial Directorate of National Revenue Agency,
Address: Sofia 1000, 21 Aksakov Street,
Tel.: 02/ 9859 3821
Vitosha Office:
Address: 215 Tsar Boris III Blvd.
Tel.: 02/ 9179124
Website: https://nra.bg
10.4. Bulgarian Food Safety Agency
Address: Sofia, 15A Pencho Slaveykov Blvd.
E-mail: bfsa@bfsa.bg
Website: https://bfsa.egov.bg
XI. GENERAL PROVISIONS
11.1. Cookies
To make the website possibly easiest for using and to improve the quality of the offered services, we use cookies.
The cookies are information files sent from the web server to the User’s internet browser, and after that returned from the browser each time when the browser receives access to that server. These information files are downloaded and stored on the User’s computer by from the internet browser.
Detailed information on what are the cookies, how and which cookies we use and how you may work with and delete the cookies is available in our Cookies Policy, published on our Website.
Keep in mind that disabling the cookies will affect the manner the Website performs, which may lead to worsened functioning of the site.
11.2. Copyright
This internet page (website) is property of Interservice Uzunovi AV LTD. The included on the site information materials, photographic and other images and its graphical design are subject to a copyright within the meaning of the Copyright and Neighboring Rights Act. No part of this website and the contained therein publications can be copied, reproduced, disseminated or used in any way whatsoever without the explicit written consent of Interservice Uzunovi AV LTD. The access to the website does not represent in any way a permission for use within the meaning of the Copyright and Neighboring Rights Act of the information materials, photographic and other images, published on the site.
11.3. Limitation of responsibility
Interservice Uzunovi AV LTD strives constantly to ensure the wholeness and topicality of the published on this website information. However keep in mind that the published on the site information may not be sufficiently exhaustive and exact. Therefore it should be reviewed only as informative and not used as an advice or recommendation for the purchase of any goods and/or services. Interservice Uzunovi AV LTD is not responsible for any occurred damages or benefits forgone as a result of inexact or non-current information, published on the site.
If need an advice or recommendation regarding the purchase of certain goods or services, you may ask for the opinion of our employees, using the enquiries form on the site or contacting our specialist from the Call Center.
Interservice Uzunovi AV LTD is not responsible for technical errors or for any other difficulties at the usage of this website and it does not guarantee uninterrupted, timely, secure and errors-free access thereto.
11.4. Related websites
This website may contain redirecting to other websites. Interservice Uzunovi AV LTD does not control in any manner and is not responsible for the contents and truthfulness of the published information on these other websites. Only the owner of the respective website shall bear responsibility for any illegal, inexact or incomplete content, as well as for any damages caused by the use of non-use of such sites. We recommend that your read the terms and conditions for usage and for personal data protection, published on the other websites.
11.5. Change in these General Terms and Conditions and rules and in the website
Interservice Uzunovi AV LTD retains the right to change, with no prior notice, the structure and the content of the Website, or of any of the services or products offered through it, and to cancel the access thereto at any time.
Interservice Uzunovi AV LTD may at any time change and amend these General Terms and Conditions, sending to all users 31-days advance notice, with the expiration of which the changes and amendments become effective for the parties under the agreement. If the user does not object within the term provided to the changes, the same become binding on the parties. In case the User disagrees with the offered changes in the General Terms and Conditions, the User may object thereto, with which this agreement shall be considered terminated.
It is your responsibility and obligation to visit periodically this website to read the updated Rules for Usage and General Terms and Conditions, since they are binding on you.
11.6. Applicable law
The provisions and regulations of the acting Bulgarian legislation shall be applicable any and all matters not settled herein.
Any and all disputes in relation to these Rules and General Terms and Conditions, which the parties have failed to settle through negotiations and by mutual consent, shall be brought for settlement before the competent Bulgarian courts.
Appendix: Withdrawal Form
.........
MODEL FORM FOR EXERCISING THE RIGHT TO WITHDRAWAL
To ...........................
/Vendor’s name/
................................................................................
/address, Unique ID No./
Hereby I would like to inform you that I withdraw from the concluded by me agreement for purchase of the following goods / services:
.......................................................... /product description/
The goods / services are ordered on ......................
The goods are received on ......................
/enter the date of the receipt by the user /consumer/
.................................................................................../User/ Consumer name
...................................................................... …………/User/ Consumer address/
................... ..................................
/Date/ /User/ Consumer signature/